Steven was in intensive care when staff appeared at his bedside with a credit card machine
“I expect that they would tell me:” Don’t worry about anything financial … we will solve it, you focus on your husband. We have everything else. “”
After initially refusing to comment, 1cover declared in a declaration of not knowing the first emergency intervention of STRONTON until after the fact, and approved the coverage for his second surgery before the procedure.
“The health and safety of customers are always our number one priority. We pay tens of thousands of complaints per year for customers who are abroad and who have no difficulty with the necessary process,” the operational director Natalie Ball said Sunday.
“Unfortunately, when the insurers are informed after the surgery has been performed, we are at the disadvantage. 1 coverage provided a guarantee of payment to the hospital before the second programmed surgery of the customer.”
Bell said 1 coverage had “approved the complete and final costs”.
Bennett-STENTON claimed that the insurance company was aware of the first procedure in advance-Prima-and the complete and final costs had not been approved because an investigation on the fact that Steps had a pre-existing condition, which the couple said she did not have, was not aimed.
In the Declaration, 1Cover denied that the couple’s credit card was charged.
“A suspension similar to that made by the hotels when the booking booking has been inserted. It is a standard practice for hospitals to request payment in advance or a guarantee of payment by the insurer. Steve’s ordeal highlights the importance of travel insurance. Steve was in good mood and received the best treatments from the hospital and we wish him a rapid recovery.”
Age He checked the outstanding expenses on the credit card and Bennett-STENON said he was informed by 1 coverage that should have recovered the money from the hospital.
The couple said 1 coverage had not spoken directly to Step.
Step and his family on vacation in Byron Bay before the trip to Thailand.
On the day of the second procedure, Bennett-STENON said that 1 coverage had agreed to pay, but insisted on the fact of signing a renunciation.
“[1Cover] He made me sign a disclaimer to say that they would have covered the costs for the moment, but if it had proved to be a pre -existing condition, which we would refund him, “he said.
“But even if I had signed it before the second procedure, we still had to pay $ 30,000 [for the first procedure]. And the second procedure was much more complex than they imagined. Then for the next two days to his bedside in intensive care, they [the hospital] They were drinking us for others $ 50,000. “
He said that 1cover in the end had covered the second payment of $ 50,000, waiting for a decision on the fact that Steps had a pre -existing condition. However, the insurance company said that the couple should recover $ 30,000 directly from the hospital, which may take 30 working days.
The family in happiest moments.
“It was a nightmare at the top of the nightmare of my husband who has a heart attack in a foreign country. I am so bruised that we were put through all this excessive extra stress,” he said. The pressure had been “inconceivable”.
Bennett-STENON said that her husband had gone to Thailand “for, ironically, of his datta for children and I for a quiet and cold week”.
He said the couple had been forced to extract $ 30,000 from their mortgage.
“It is a lot of money, and so many people wouldn’t have access to this, and what would have happened then?”
Bennett-STENTON published on Instagram that he was not satisfied with the 1cover service. When a friend replied to support, he received a message from the 1st Instagram travel insurance that said: “He kindly abstains from commenting on the situations on which you have very few insights”.
“The initial post [made by Bennett-Stenton] It is very far from reality, but this are the joys of social media. Warm greetings, Eva, “said another message.
A message of apologies came from the same account some time later saying that the initial message had been “inadvertently sent”.
Bennett-STENON said that her husband usually used a different insurer, but the sponsorship of 1cover St Kilda had convinced him to change.
The club has declared in a statement at the time of the announcement: “1 coverage will provide players, staff and members of St Kilda with exclusive offers, ensuring that Saints fans can travel with the coverage on which they can count.”
Loading
Step was released from the hospital on Friday and the Port Melbourne couple hopes to return to Australia to meet with their children in a week.
“There are many things about I am grateful,” said Bennett-STENON.
“He is alive and my mother has been able to come with the children and that the treatment was so large. The ambulance has arrived very quickly. But you know, the Australian families trust when they do the right thing and acquire complete insurance that will be treated.”
1Cover, which has a “scarce” evaluation of 2.7 on the Trustpilot consumer review site, is owned by 48 % of two British businessmen, according to the company’s documents. Another 50 % is owned by a company recorded in Jersey’s tax paradise, and which appeared on the Panama Papers with the notorious Panamense law firm Mossack Fonseca as his adviser.
A spokesman for the insurance council of Australia has declared that each policy will offer different coverage and consumers should consider their needs carefully.
“If an insured of any insurance company is not satisfied with the management of their insurance complaint, he can submit a complaint to his insurer and ask the insurer to review his decision. If a customer is not satisfied with the result of the insurer’s review, the complaint can be intensified to the Australian authority for financial complaints (Afca), which can issue legally binding judgments for insurance.”
The day begins with a summary of the most important and interesting analysis of the analysis and intuitions of the day. Sign up for our Morning Edition newsletter.
