To hire binges abroad – the New York Times
The largest companies in the United States are in a madness of hiring in India. They are building hundreds of office parks abroad. These are not call center: they are offices for Indian professionals employed by global companies to carry out advanced tasks that, not long ago, the Americans would have carried out. There are already 1,800 of these centers and the growth rate is doubled. Two million Indians will soon employ.
President Trump wants to restore American production. It is preparing to impose India rates, a move that according to him will report jobs and close a commercial deficit of $ 46 billion.
But the rates reduce trade making goods more expensive; They do not influence services or offshoring, the practice of hiring workers abroad. Visa restrictions are equally irrelevant. The roles in these new centers are not for immigrants. They are for people who want to stay in India and work for American companies.
Today’s newsletter speaks of a new type of offshore offices park. Here, Indian workers are doing the type of work that American workers envy – for American companies. We will cover the companies that are building them and professionals who are now personal.
Office space, then and now
In the 90s, banks and large technological companies realized they could send jobs to India, where wages are only a fraction of those paid in the United States. Many of these were positions that Americans did not want to fill. The sweaty young people have piled up in rooms in the middle of the night to help American customers restore flights or learn if the guarantees had expired.
Now the roles are more advanced and the people who keep them often have a degree. The workers are analyzing medical scans, writing marketing dishes, budget balance and planning cutting -edge microchips, the type of work that the Americans used to put in the tax bands.
It is not only happening here. Japanese and British companies have created offices in places such as Mexico and Poland. But most multinationals are American and most of these new centers are in India.
Because the work of white collars move
America is reducing immigration and its population of working age is being reduced. It is more difficult than ever for companies to hire qualified workers. But the pool of the talents is almost bottomless in India, which churns out about 10 times more degrees of engineering than the United States every year.
So all types of companies are converging on six English language cities in India. They include huge companies such as Cisco and Target, which has a Bengaluru campus approximately the size of its minneapolis headquarters. Bank of America is in Chennai. Even hundreds of smaller companies have rushed elsewhere. A third of the Fortune 500 companies has centers like these throughout the country, according to the American Chamber of Commerce in India.
The workers are managing advertising for new mobile companies, developing apps, writing programs to detect fraud and, of course, take more employees for the same centers. I met an employee with vision problems that was planning an interface that the blind Americans will use to weigh and print the packages.
The pandemic accelerated this transition because the remote works made national borders irrelevant. Paroma Chatterjee, CEO of the country of Revolut, an online banking company that began in Great Britain, said Covid had shown the tethering error of a job in a place.
In 2021, when Chatterjee and his colleagues from Revolut took their first seven people in India, they could not believe how far the newbies were. The same with the next seven. They were new hires in finance, marketing, engineering and even human resources “why should we not get this talent quality, in India, to help us build products for the rest of our various markets all over the world?” He said his colleagues wondered.
Employees are ambitious and want to climb ranks at American companies. They elaborate business plans and make decisions that affect operations all over the world. The greatest difficulty, workers told me, is the time zone: it is a pain coordinating zoom calls when California has twelve and a half of the hours behind India.
What happens later
Trump could one day take revenge on American companies one day who hire service operators abroad. Some companies do not boast for fear of inviting a recourse. But it is not clear what it can stop: all Trump withdrawals are concentrated on imports so far and do not touch this part of the economy.
Maybe Trump will not notice. These high intensity positions are not the production works that promised to report.
Related: I talked to Many of these workers and their leaders For a story that Times published this morning.
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